A new service will let passengers travelling through Dublin Airport rate it on everything from cleanliness, to security and the food and drink experience.
Last year, nearly 27 million passengers used the airport and the DAA believes the airport is now in “pretty good place” in terms of passenger experience.
The airport operator is now launching a new feedback section on its app to hear directly from passengers.
It is also forming a passenger panel which will regular allow member of public to review the airport's performance with senior staff.
On Newstalk Breakfast, DAA spokesperson Graeme McQueen said hearing directly form passengers will help DAA make the airport a better place.
“Previously, they [travellers] couldn’t give us any feedback via the app so we’ve changed that,” he said.
“Now you can rate it for cleanliness, how you found the food and beverage, was your security experience good?”
Dublin Airport is opening up its ears to passengers like never before with the launch of two exciting new feedback tools:
📱 A new 'Rate My Airport' feature on the Dublin Airport app
👂 A new Passenger Panel made up of ordinary passengers.
Full details: https://t.co/Jno2mMDwDX pic.twitter.com/flg0ZjIcBd— Dublin Airport (@DublinAirport) October 12, 2023
Feedback from people who had a negative experience will be just as welcome as from those who enjoyed their trip through the airport.
“We want to know where we can improve things and we think that by listening closer to passengers we can make that experience great, rather than good at the moment,” Mr McQueen said.
Passenger panel
The airport will also put together a new passenger panel in the coming months that will meet with senior members of DAA staff.
“We envisage it meeting probably a couple of times a year and getting together and having discussion with our CEO and also the General Manager of Dublin Airport,” Mr McQueen said.
“We think it’s going to be really useful in terms of getting those nuggets of information from passengers, maybe about how their experience could have been a bit better, maybe things they’ve got at other airports that we could bring into Dublin.
“The idea is really to make Dublin Airport a better airport.”
Main image: Passengers at Dublin Airport, Terminal One, Dublin, Ireland. Picture by: Alamy.com
