"The law does not permit a refund" - That was what consumer columnist with the Irish Independent and the Presenter of The Home Show at Newstalk told Anton Savage this morning on his show.
If you follow Anton on Twitter, then you will have witnessed his frustrations at the delay in contacting a company and receiving a refund.
So what are your rights when it comes to refunds and what should you do if you are experiencing difficulties speaking to the relevant Customer Services Department?
Sinead Ryan - Consumer Columnist with the Irish Independent and the Presenter of The Home Show here at Newstalk had advise for all consumers out there looking to get their money back.
And remember here at Newstalk we want to help. Our Consumer team will answer any questions you have. If you think you have been ripped off, or have been victim to a scam, or your order has not arrived get in touch and we will get you the answer.