Economist Jim Power thinks customer service is going to be a thing of the past for bank customers here and gives his proposal.

Listen and subscribe to The Pat Kenny Show on Apple Podcasts, Google Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.

You can also listen to Newstalk live on newstalk.com or on Alexa, by adding the Newstalk skill and asking: 'Alexa, play Newstalk'.