Microsoft forced to pay $10,000 to a customer after automatic Windows 10 update

The woman's business was impacted by the update

A Californian woman has won $10,000 in compensation from tech giant Microsoft after Windows 10 automatically tried and failed to install on her Windows 7 computer.

The automatic install of Windows 10 failed and left the woman with an unstable and unresponsive computer. This impacted her travel agency business in California.  

Teri Goldstein reportedly said: “I had never heard of Windows 10. Nobody ever asked me if I wanted to update.”

Goldstein attempted to resolve the issue with Microsoft support, but opted to sue after that failed. She sued them for a new computer and loss of earnings, winning $10,000. Microsoft dropped its appeal to avoid further legal expenses, leaving Microsoft footing the bill.

Goldstein’s case is just one of a long line of complaints against Microsoft, which has followed an increasingly aggressive roll out of Windows 10. The operating system, which is still being offered as a free upgrade from Windows 7 or later until 29 July, was first offered as an optional upgrade in which users had to express an interest.

Microsoft then made Windows 10 a “recommended update” for Windows 7 or later, which meant that it started automatically downloading through Windows Update in February this year.