A woman who was flown over two and half hours away from her original destination has said she got no help from the airline.
Lisa Cope, her husband and two young children were flying to Germany to see the Christmas markets and meet some friends.
She told Lunchtime Live the trip started off on the wrong foot, as their original Ryanair flight from Dublin was cancelled.
"I feel like I've got PTSD from the trip over to Germany," she said.
She explained was supposed to fly out on Friday with Ryanair but said the airport was "in chaos."
"My husband got a notification on the app saying 'Flight Cancelled', so my husband went up to the booking desk," she said.
Check-in counters of Ryanair at Hahn Airport in Germany | Picture by: Thomas Frey/DPA/PA Images"People had been in the queue for six or seven hours, we've two small children with us, they've both been sick this week.
"We just thought 'We can't stay here all night'... the staff were trying to get us up quicker - along with anyone who's disabled or elderly.
"We finally got up and they said 'Sorry there's nothing we can do - next flight to Hamburg is on Sunday'.
"We just said 'OK we'll rebook for Sunday'; they wouldn't let us change the Monday flight, so we had to pay for new flights for the Wednesday.
"We went back to the airport on Sunday for the new flight - new flight was supposed to be at 6 o'clock".
'Everyone was freaking out'
She said their gate was changed several times in an hour, and the flight was delayed by two hours, but they eventually got on the plane.
Lisa said things then took a turn for the worst.
"The air hostess came on and said 'Really sorry but by the time we get to Germany Hamburg Airport is going to be closed, so we're going to have to divert you to Hanover' - which is two and a half hours away by bus," she said.
"Everyone was freaking out... and she said 'There'll be a bus in Hanover, it'll be able to take you to Hamburg'.
"Lots of tears, lots of people very upset - the plane took off for Hanover and landed in Hanover at about 12.45am."
'Make your own way'
She said when they got to Hanover, there was no one there to help them - and no bus.
"There was nobody on the ground... eventually a German couple grabbed us - they saw we had kids - and they said 'Did you hear the announcement on the speaker?'," she explained.
"It said 'Everyone who's just arrived from Dublin you need to make your own way to Hamburg'.
"Everybody was just white when they realised there was nobody there, there was nobody to ask, there was no information desk.
"We got in the taxi rank with everybody else, and we're asking the taxi drivers how much is it to Hamburg - €400.
"How could they have stranded us two and a half hours from our destination with no help, no advice, no 'Go pay the €400 in the taxi and we'll reimburse you' - nothing".
...in a €400 taxi, with a two year old and a six year old in -5c. Not one person on the ground to help, to reassure people that the astronomical amount of money would be refunded by @Ryanair. Just stranded in the wrong city & left to figure it out themselves. How is this legal? pic.twitter.com/fb14OID4ju
— Lisa Katie Cope (@lisakatiecope) December 12, 2022
Lisa said they are now waiting for the next flight out.
"The next flight is tonight, and we're so worried we're not going to get back again," she said.
"I just feel like this can't be legal to dump people two and a half hours from their destination in the middle of the night in minus temperatures.
"How are we letting them away with this? This should be going to court," she added.
