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'I've a whole bag of them' - Sinead Ryan on when taking from hotels is too much

Almost 90% of guests admit they've taken something from a hotel room at least once in their lifetime
Jack Quann
Jack Quann

15.04 10 Apr 2024


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'I've a whole bag of them' - S...

'I've a whole bag of them' - Sinead Ryan on when taking from hotels is too much

Jack Quann
Jack Quann

15.04 10 Apr 2024


Share this article


Shampoos, conditioners and slippers are regularly taken from hotel rooms, but when has a line been crossed?

That's the question Newstalk presenter Sinead Ryan has asked in her latest column.

She told Lunchtime Live some people assume they're included in the price they pay.

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"There is a line it's just sometimes just don't know where it is," she said.

"If you go to a nice hotel you do make the assumption that those little toiletries that are put out... they are there for the taking because you paid for them in the room rate.

"What's the point of putting them out if they don't want people to use them?

"Are you supposed to look at the little bottle of shampoo and conditioner and then say, 'I've packed my own because they shouldn't be touched'.

"They are to be used".

Luxurious hotel room interior. Luxurious hotel room interior. Image: FotoFlirt / Alamy

Sinead said small toiletries can be good to have for shorter trips.

"They're very handy when you're going on [with] a bag under the seat or one of these Ryanair city breaks, they're fantastic," she said.

"I've a whole bag of them from different places.

"You can bring mini [bottles] and then they're gone and you're not worried about buying liquids abroad and keeping it under 100mls and all that nonsense."

Sinead said the toiletries are low-hanging fruit.

"You're not going to rob a fluffy bathrobe, you are not going to take a bath towel, you're certainly not going to take a pillow," she said.

"However I have seen hotels that have had to put up little notices reminding people of that.

"The one I was in most recently at the breakfast buffet said if you are going to take items outside the buffet room they are going to put a charge of €15 per room."

Sinead said she draws the line at items that will not be reused that are not vital to the room.

"I wouldn't be bothered taking it if I genuinely won't need it - I've never used a shoe shine kit in my life," she said.

"The little shower caps are handy, I must say, [but] I wouldn't touch anything that you know will be used for other guests like towels and bathrobes".

'The right side of the line'

Owner of The Armada Hotel in Co Clare, John Burke, told the show the line gets crossed regularly.

"I'd say 90% to 95% of people seem to stay on the right side of the line," he said.

"That would be the disposable slippers in the rooms, if they're used they can't be washed or reused.

"The small toiletries people probably see there's less and less of them appearing as most of us try to move away from single-use plastics.

"The odd time we'll find the big one completely empty so I think it's probably filled into another shampoo bottle".

A sign in a hotel bathroom, 18-3-13. A sign in a hotel bathroom, 18-3-13. Image: Stephen Barnes/Health and Beauty / Alamy

Mr Burke said some particular items go missing frequently.

"Salt and pepper mills and champagne glasses - we get through about 1,000 champagne glasses a year here," he said.

"I would say about 500 of them are naturally broken... 50% are probably taken home."

Mr Burke said one of the strangest pilfering attempts in which he intervened was an outdoor bench.

"It was a couple of guys who were in the bar, they were lovely people, but they were camping and decided they wanted to have a campfire afterwards.

"I explained to them that it wasn't left outside for them to take home with them," he added.

A study last year found 87% of guests admit they've taken something from a hotel room at least once in their lifetime.

People justify taking things citing the price they paid for the accommodation (30%) and sentimental reasons (29%).

Most people consider bathroom accessories acceptable to swipe (32%), followed by toiletries (27%) and mini-bar contents (26%).

Main image: Hotel toiletries in a bathroom, 7-8-14. Image: Jeffrey Isaac Greenberg 5+ / Alamy 

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Conditioners Hotel Pilfering John Burke Lunchtime Live Newstalk Shampoos Shoe Shine Kit Sinead Ryan Slippers The Armada Hotel Toiletries

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