Advertisement

Cork business 'starting from the very start' after Instagram hack

A Cork-based business, whose social media account was hacked, says it now has to build a customer...
Jack Quann
Jack Quann

21.49 14 Jul 2021


Share this article


Cork business 'starting from t...

Cork business 'starting from the very start' after Instagram hack

Jack Quann
Jack Quann

21.49 14 Jul 2021


Share this article


A Cork-based business, whose social media account was hacked, says it now has to build a customer base again.

Box of Kindness offers personalised luxurious gift boxes for all occasions.

Owner Charlene Corkery told Lunchtime Live she clicked on an e-mail link which looked legitimate.

Advertisement

"I was away in Dingle for the weekend and I put an 'out of office' story on my Instagram.

"Even though we've a website, we still have a lot of enquiries - message requests - and you want courtesy to say 'I'll respond to them all on my return'.

"On Sunday, I got a very legitimate looking Instagram message, saying that I need to follow this link, because I'll be banned from my page because of copyright infringement.

"But basically for playing a song that I wasn't meant to."

Charlene says she feels "a little bit silly" but believed the e-mail to be real.

"I just filled in my e-mail that was connected to Box of Kindness - and on Monday I woke up and I'd messages... to say 'Box of Kindness seems to be gone'.

"A page - the hacker, King Sanchez - is still circulating around Facebook, which scares me a small bit because I have no control and Instagram aren't doing anything about it."

'Whipped away within seconds'

Charlene says this gang hacked her account, took over the page and deleted all its content.

"I started this business just as a small concept during lockdown, and the amount of time I've put into this business and growing it successfully for it to be just whipped away within seconds is absolutely horrifying.

"I'm not a multinational company, I don't have half a million followers - but I just want to reiterate so much that anyone can be affected".

Charlene says ultimately a €10,000 ransom was made by the hackers to give her the page back. She says this was never going to be paid.

"I'm unsure what they think I sell in my boxes, but that's an awful lot of money.

"And I wouldn't be subjected to any blackmail ever - so essentially I'm starting from the very start".

Charlene says she feels bad for her company, and also her customers.

"I'm upset for me, yes, but upset for these people - followers - that are my customers or potential customers that support me day in, day out".

And she says she has not gone to the Gardaí, after getting no response from Instagram.

"They have no control over Instagram and Facebook - Instagram and Facebook are getting thousands of what's happened to me per day.

"But to be honest, they're not even looking at 'Charlene in Cork, Box of Kindness' - they don't care.

"It's like a catch 22: Instagram wants us to sell on there, they want us to use their platform."

The company's new Instagram page is box_ofkindness

Cork business 'starting from the very start' after Instagram hack

00:00:00 / 00:00:00

    

Main image: Picture by: Facebook/Box of Kindness

Share this article


Read more about

Box Of Kindness Hackers Instagram Instagram Hack King Sanchez Lunchtime Live

Most Popular

Live: Title

Now playing

00:00:00 / 00:00:00
Added to queue
Removed from queue

On Air

Share

Share


Up next

Episode title
Show
Duration

You currently have no podcasts in your queue.

Go to podcasts

On Air

Off The Ball

Off The Ball

13:00-17:00

Share

Up next

TECH TALK WITH JESS KELLY

TECH TALK WITH JESS KELLY

17:00-18:00

Share

SCREENTIME WITH JOHN FARDY

SCREENTIME WITH JOHN FARDY

18:00-19:00

Share

SOUNDSCAPE

SOUNDSCAPE

19:00-20:00

Share

DIRT

DIRT

20:00-21:00

Share

DOCUMENTARY AND DRAMA ON NEWST...

DOCUMENTARY AND DRAMA ON NEWSTALK

21:00-22:00

Share

BEST OF THE PAT KENNY SHOW

BEST OF THE PAT KENNY SHOW

22:00-23:00

Share

THE HOME SHOW WITH SINEAD RYAN

THE HOME SHOW WITH SINEAD RYAN

23:00-00:00

Share

BEST OF NEWSTALK

BEST OF NEWSTALK

00:00-07:00

Share

DOCUMENTARY AND DRAMA ON NEWST...

DOCUMENTARY AND DRAMA ON NEWSTALK

07:00-08:00

Share

ALIVE AND KICKING WITH CLARE M...

ALIVE AND KICKING WITH CLARE MCKENNA

08:00-09:00

Share

Taking Stock with Mandy Johnst...

Taking Stock with Mandy Johnston

09:00-10:00

Share

FUTUREPROOF WITH JONATHAN MCCR...

FUTUREPROOF WITH JONATHAN MCCREA

10:00-11:00

Share

ON THE RECORD WITH GAVAN REILL...

ON THE RECORD WITH GAVAN REILLY

11:00-13:00

Share

OFF THE BALL

OFF THE BALL

13:00-19:00

Share

00:00:00 / 00:00:00

Share on