Twitter CEO and co-founder Jack Dorsey was in Dublin on Thursday, visiting the Irish office and met with a number of prolific users. Following a casual chat with Sinead Burke, Bressie and Darragh Doyle, but to name a few, he sat down to discuss the business..
The company was created by Dorsey, Noah Glass, Biz Stone, and Evan Williams back in March 2006. The platform was launched in July of that year.
just setting up my twttr
— jack (@jack) March 21, 2006
As we sat in 1 Cumberland Place in Dublin, Dorsey discussed the evolution of the various features on Twitter. I asked Dorsey if the much craved 'edit' button is on the way. This has been suggested and requested numerous times by users.
Dorsey laughed and commented that he had, just moments earlier, been urged by some Twitter fans to not introduce such a function.
"We're always looking at what people want and what people would see as Twitter's future. With 'edit', there's a lot there. The biggest seed is that people want to be able to correct spelling mistakes. Even with that, however, someone said to me 'just tweet again and say you made a spelling mistake'. So everyone has a different opinion on it. We're just weighing everything and seeing what matters most."
Trolls
Whilst on the subject of introducing new features, we discussed Twitter's new measures to tackle trolls.
"I think (the fight against trolls) is going to continue on. We're never going to be done because people are going to find new ways of harassing people as they do in the real world. We have gotten better and better at applying machine learning to our experience and our problems," he said.
The issue of trolling on Twitter has been bubbling away under the surface for many years but gained international attention after actress Leslie Jones was the target of a wave of abuse following her appearance in Ghostbusters.
"In the past, for the last nine years, we were pretty mechanical across the board. Especially around abuse. We put the burden on the victim and made them do a bunch of work to get rid of the harassment, which just isn't fair. Now we are using technology to take some of that burden away. We're recognising more and more of the harassing conduct faster and hiding it before a victim would have to see."
Subscription
Dorsey was asked if he has ruled out the prospect of people paying to use Twitter in the future, Dorsey replied "We haven't ruled out anything. We want to keep an open mind and always learn. Looking at subscriptions is interesting and there is value there. It's just a germ of an idea."
It was reported recently that the firm are considering introducing a paid subscription option for Tweetdeck.
A spokesperson from the company said, "We regularly conduct user research to gather feedback about people’s Twitter experience and to better inform our product investment decisions, and we're exploring several ways to make Tweetdeck even more valuable for professionals."
Dorsey's other company 'Square' launched in the UK earlier this month. Square is a financial services and mobile payment company. It was founded by Dorsey back in 2009. Dorsey spoke about managing his time between both ventures.
"To me, it's not a matter of time, it's a matter of focus and making sure we have a good understanding of what matters most," he explained. "You have so many hours in the day and you could try to extend the number of hours you spend on things or you can make sure that you spend an hour on the most meaningful thing. Both companies have a really clear sense of what matters and what we need to work on."
While the company has more than 313 million monthly active users, it has yet to make a profit. Dorsey said that profitability is something the firm continues to work towards.
"I think it's really important for us that we have a good understanding of what that means and what that looks like. We have a phenomenal business. Right now, we've focused our efforts so that we continue to see the acceleration of growth that we've seen in our consumer service and that's the thing we're really proud of. There haven't been a lot of companies that have done what we've done, which is turning the growth around."
And turn it around they have. This doesn't stop the speculation over the company's future, however.