Now, most of us send work emails on a near-daily basis, but it can still be difficult to think up the right words as you write them. 

How formal is too formal? How familiar is too familiar? Are emojis a bridge too far?  

Kieran was joined by Conall O Móráin, Host of That Great Business Show podcast at thatgreatbusinessshow.com to talk us through the dos and donts of email etiquette...

Listen and subscribe to The Hard Shoulder on Apple Podcasts, Google Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.

You can also listen to Newstalk live on newstalk.com or on Alexa, by adding the Newstalk skill and asking: 'Alexa, play Newstalk'.