Everyone knows that the higher the standard you set for your business the better for the customers.  Even better would be to have a globally recognised standard for whatever type of company you work for.  We have fairly high benchmarks here in the EU but they are often meaningless in North America or Asia. 

That’s where the worldwide standards set and monitored by ISO in Geneva comes in.  If you are aiming to get ISO recognised certification for your business this year, Caroline Geoghegan CG Business Consulting works in this area.