At least three people have been seriously injured after a double-decker bus crashed into a supermarket in Coventry's city centre.
The Stagecoach bus hit a number of stationary cars and a lamppost before crashing into a Sainsbury's store in Trinity Street at around 6pm.
West Midlands Police said six people were taken to hospital.
There are reports some people are still trapped on the upper deck of the bus.
A video posted on Twitter shows the bus with its windows smashed as people scream and try to help those trapped.
One woman screams: "Oh my God, there is a kid pushing through the seat!"
Emergency services said they expect to be at the scene for some time.
West Midlands Police said: "There is a cordon in place while an investigation has been launched to establish the circumstances surrounding the collision.
"There are a number of road closures in place and buses are currently unable to drive into the city centre."
West Midlands Ambulance Service said: "Currently six people have been taken or are being taken to hospital. Further details on these casualties will follow.
"Two people have been assessed and discharged at the scene."
