Stephen McNeice
Stephen McNeice

15.18 18 Mar 2020


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Post offices will open early on Friday to allow older people to collect their social welfare payments.

Social distancing measures are also in place at each outlet, while package delivery is continuing with a few changes to protect staff and customers.

The planned increase in stamp prices has also been postponed indefinitely amid the ongoing coronavirus crisis.

Head of Communications at An Post, Anna McHugh, spoke to Moncrieff about the measures that have been put in place.

She explained: “We’re opening early this Friday from 8am for our older customers, just to make it easier for them to come and get their social welfare payments.

“If there are people who are impacted, they can nominate a temporary agent to collect on their behalf - there’s a special form they can pick up at the post office, or have someone pick up for them.

"With the correct documentation that can be put in place very quickly."

Meanwhile, marks have been placed on the ground in post offices to encourage social distancing, and customers will no longer have to sign for payments.

When people have packages and parcels delivered to people's door, they will not be asked to sign the scanner as before - staff will do that themselves while the customer is there.

Speaking more generally, Ms McHugh said: “Our staff has just been superb - they always rise to the occasion, whether it’s weather emergencies or something else.

“We are going to be there as one of the frontline suppliers throughout this, however long it takes and as long as we can possible maintain a delivery service.

"We can be that chain and connection for people, no matter where they are in the country."

She also encouraged anyone cleaning their house to make sure to clean around the letter box, doorbell, and front door handle as well in order to help protect post office staff calling to the door.

Main image: File photo of the General Post Office on O'Connell St in Dublin. Photo: Sam Boal/Rollingnews.ie

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