Online shoppers are being warned that their rights will no longer be guaranteed when buying from a UK retailer after Brexit.
A new study from the Competition and Consumer Protection Commission (CCPC) has found that almost three-in-four Irish shoppers have bought online from the UK in the past two years.
Nearly 30% have done so more than 10 times.
The survey of 1,000 adults around the country found that 40% of those that did buy online from the UK returned products.
EU rights
The CCPC said one of the main rights provided to consumers by the EU is the right change your mind and receive a refund within a set period of time.
It warned that this right may not be guaranteed in the event of a no-deal Brexit.
“When you buy online from an EU-based business, there are protections which ensure that you have the opportunity to change your mind,” said CCPC Chair Isolde Goggin.
“Also you have very strong consumer rights if something goes wrong – for example if you don’t get your items delivered.
“When the UK leaves the EU, these protections will no longer be guaranteed when buying from UK-based retailers.”
Check before you buy
She said the message to consumers is simple.
“Before you buy, check where the business is located and read the terms and conditions on the website,” she said.
“Be sure to check in particular the returns policy and see if you can return goods if you change your mind.
“Also check to see if there are costs for returning items.
“Make sure you are happy with these before you purchase anything.”
The CCPC said Irish consumers may also face new taxes – including customs duty, excise duty and VAT – if they are buying from the UK after Brexit.
Online shoppers
The survey found that Irish people mainly buy clothes from the UK, followed by electronics and shoes.
One quarter of the respondents to the survey said they plan to buy from Irish companies online and in-store after Brexit.
Meanwhile, 31% said they plan to buy more from websites in other EU countries.
The CCPC has today launched its six-week Brexit public information campaign to make consumers aware of the potential changes.
