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'It is very easy to get wrong' - Jess Kelly on Apple's self repair service

Apple says Self Service Repair is being rolled out in 2022
Jack Quann
Jack Quann

11.16 18 Nov 2021


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'It is very easy to get wrong'...

'It is very easy to get wrong' - Jess Kelly on Apple's self repair service

Jack Quann
Jack Quann

11.16 18 Nov 2021


Share this article


Apple customers will soon be able to repair their devices themselves at home under a new scheme.

The company has announced Self Service Repair is being rolled out in 2022, which would see users completing their own repairs.

However the company says this is intended for people "with the knowledge and experience to repair electronic devices."

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It will be available first for the iPhone 12 and iPhone 13 models, followed by Mac computers featuring M1 chips.

The technology giant says the service will be available early next year in the US, and expand to additional countries "throughout 2022."

A person carries boxes of Apple iPhones in August 2010. A person carries boxes of Apple iPhones in August 2010. Picture by: RayArt Graphics / Alamy Stock Photo

Its initial phase will focus on the most commonly serviced parts - such as the iPhone display, battery, and camera - it adds.

Newstalk's technology correspondent Jess Kelly told Breakfast this is a good move.

"On the face of it, this is good news.

"Starting next year, Apple customers who have iPhones... or MacBook laptops, will be able to go online and order replacement parts.

"If something like the screen gets cracked or the camera gets cracked - or if there's an issue with the battery - you'll be able to go online, insert your issue, read the thorough instruction manual and then order replacement parts."

But she says this process will not suit everyone.

"This will be very much for people who are a dab hand at repairs, who have good technical knowledge.

"It is pretty intricate when it comes to replacing parts on any tech device, but particularly iPhones.

"I do think it is good news, but I know myself I won't be giving it a go anytime soon because it is very, very easy to get wrong".

How it works

Customers will first have to review a repair manual, then place an order online for parts and tools.

Following the repair, customers who return their used part for recycling will receive credit toward their purchase.

Apple says the new store will offer more than 200 individual parts.

Its chief operating officer, Jeff Williams, says the company has been focused on more locations and training.

"Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed.

"In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training.

"Now we're providing an option for those who wish to complete their own repairs."

'It is very easy to get wrong' - Jess Kelly on Apple's self repair service

00:00:00 / 00:00:00

   

Main image: Broken black and white cases from old iPhone phones are seen in Kiev, Ukraine in September 2021. Picture by: Vita Popova / Alamy Stock Photo

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Read more about

Apple Repairs IPhone 13 Iphone 12 Jeff Williams Jess Kelly Mac Computers Newstalk Breakfast Self Service Repair

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