Advertisement

'Every business' needs to pay more attention to worker happiness, expert says

"Every business" should have employee happiness as one of their key performance indicators (KPIs)...
Stephen McNeice
Stephen McNeice

14.15 11 Sep 2021


Share this article


'Every business' needs to pay...

'Every business' needs to pay more attention to worker happiness, expert says

Stephen McNeice
Stephen McNeice

14.15 11 Sep 2021


Share this article


"Every business" should have employee happiness as one of their key performance indicators (KPIs), an expert says.

Nic Marks, a science-of-wellbeing specialist, says an unhappy team of workers is likely to collapse, even if they're profitable.

The conversation around employee happiness and well-being has changed significantly during the pandemic, due to the sudden shift to remote working arrangements.

Advertisement

Meanwhile, many businesses will be looking at how to ensure their staff feel safe and happy once they return to workplaces in the coming weeks and months.

Nic told Down To Business the pandemic ‘fast-forwarded’ something that was already happening.

'Every business' needs to pay more attention to worker happiness, expert says

00:00:00 / 00:00:00

  

He said: “There was already a lot of talk about employee well-being, but it was a little bit more lip service and theoretical.

“We all had to adjust so much last year - everything got thrown up into the air.

“We had to be really creative and adaptive in how we did that. It’s sort of impossible to think it can go back to exactly how it was before.”

Happiness at work

Happiness at work can be a complex issue - it can cover a broad range of situations, from a sense of accomplishment or simply getting on with other workers.

Nic said: "It covers a broad range of emotions - from quiet ones like peace, serenity and contentment, right up to joy, enthusiasm, awe and wonder."

He said an unhappy team can be profitable, but the unhappiness is a risk as the team is likely to collapse.

Typically, KPIs usually revolve around performance in a job - in a sales job, for example, a key KPI could be how many sales a worker actually makes.

Nic, however, believes every business should have a "happiness KPI" too.

He explained: "You should know how your team is feeling. It’s important business information.

“People always say ‘our people are our most important assets’. Well, then know how they’re feeling! Otherwise, you don’t know what your assets are doing.”

He suggested many businesses currently don’t have a good “people metric”.

‘Churn’ (i.e. the employees who leave the organisation) is one indicator regularly used, but that’s a “laggy” indicator - one that often takes months or years to show a trend.

Nic suggests happiness, in contrast, is “right now” and can predict people’s future behaviour - including whether they’re inclined to stay or leave the firm.

One key issue many staff and employers alike may wonder about is how exactly to measure a worker’s happiness level.

Nic’s own business Friday Pulse has created a test that focuses on five different categories - connect, be fair, empower, challenge and inspire.

Nic said boredom, in particular, can be the biggest killer of enjoyment at work, so staff need a challenge.

However, he suggested the trick is not to “over-challenge” people either.

Friday Pulse’s own ‘happiness at work’ test is available to try online.

Main image: File photo. Image by Free-Photos from Pixabay

Share this article


Read more about

Business Down To Business

Most Popular

Live: Title

Now playing

00:00:00 / 00:00:00
Added to queue
Removed from queue

On Air

Share

Share


Up next

Episode title
Show
Duration

You currently have no podcasts in your queue.

Go to podcasts

On Air

The Hard Shoulder

The Hard Shoulder

16:00-19:00

Share

Up next

OFF THE BALL

OFF THE BALL

19:00-22:00

Share

THE TOM DUNNE SHOW

THE TOM DUNNE SHOW

22:00-00:00

Share

BEST OF NEWSTALK

BEST OF NEWSTALK

00:00-06:00

Share

BREAKFAST BRIEFING

BREAKFAST BRIEFING

06:00-06:30

Share

BREAKFAST BUSINESS

BREAKFAST BUSINESS

06:30-07:00

Share

NEWSTALK BREAKFAST

NEWSTALK BREAKFAST

07:00-09:00

Share

THE PAT KENNY SHOW

THE PAT KENNY SHOW

09:00-12:00

Share

LUNCHTIME LIVE

LUNCHTIME LIVE

12:00-14:00

Share

MONCRIEFF

MONCRIEFF

14:00-16:00

Share

THE HARD SHOULDER

THE HARD SHOULDER

16:00-19:00

Share

00:00:00 / 00:00:00

Share on