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Dublin Airport delays: How can you get your money back?

Some 1,000 people missed flights as a result of long queues at the weekend
Jack Quann
Jack Quann

14.59 30 May 2022


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Dublin Airport delays: How can...

Dublin Airport delays: How can you get your money back?

Jack Quann
Jack Quann

14.59 30 May 2022


Share this article


People who missed flights as a result of Dublin Airport delays could be left out of pocket and out of holiday.

That's according to consumer journalist and The Home Show presenter Sinead Ryan.

She was speaking as 1,000 people missed flights as a result of long queues at the weekend.

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Sinead told Lunchtime Live missing a flight in this instance is not as clear cut.

"Your consumer rights are extremely strong where the airline mucks up - where a flight is delayed or a flight is cancelled.

"No question about that: you'll get your money back, you'll get re-reouted, and in some cases you'll get compensation.

"That's not what happened here - those planes went in the air, you just weren't on them."

She says the onus is on the passenger to re-book.

"Where it's airport-based - the flight is gone, you're not on it - and it's up to you now to re-book your flight.

"And hopefully, we're told, apply later on to the daa for refunds".

Sinead also says the daa offering refund vouchers to those who missed flights could be problematic.

"I don't know how they are going to do that - is it everybody who claims? Do you have to prove you missed your flight?

"And what about all those people who might have missed the flight because of Dublin Airport, but then ended up missing a connector to the States or further afield or lost out on hotel accommodation.

"I don't know really how that's going to work, it's going to be very awkward.

"And I think if there is a portal set up for people to claim, they should do so".

And on missed accommodation due to airport delays, Sinead says this is unlikely to be covered at all.

"No rights there at all; you're going to rack up may be a day or two late and you'll have missed out on the first couple of days accommodation.

"There's very little you can do about that, there's not many hotels that will be empathetic towards that because they can't re-let the room at such short notice.

"So people are presumably just going to end up with a couple of days less on whatever trip."


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Accommodation Dublin Airport Dublin Airport Delays Missed Accommodation Sinead Ryan

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