Advertisement

Cancellation of more 999 calls 'simply not good enough' - Policing Authority chairman

The Policing Authority says it’s "simply not good enough" that a number of gardaí cancelled em...
Stephen McNeice
Stephen McNeice

09.07 24 Sep 2021


Share this article


Cancellation of more 999 calls...

Cancellation of more 999 calls 'simply not good enough' - Policing Authority chairman

Stephen McNeice
Stephen McNeice

09.07 24 Sep 2021


Share this article


The Policing Authority says it’s "simply not good enough" that a number of gardaí cancelled emergency calls.

It’s emerged a further 53 emergency calls were cancelled without the proper process being implemented.

That was despite new procedures being implemented after thousands of calls were previously cancelled.

Advertisement

Chairman of the Policing Authority Bob Collins told Newstalk Breakfast it’s unacceptable.

He said: “If there is a saving grace in this, it is that of the 53 calls, none were from someone who was in imminent danger or experiencing domestic violence.”

Mr Collins noted the “great majority” were house alarms or "non-threatening" calls, but said "that's not the point".

He said: “It’s less important than the fact that all the safeguards that were introduced following the wholesale, unwarranted cancellation of calls… that someone or some group of people decided they could bypass those regulations or take it on themselves to cancel calls.

"It's simply not good enough.”

Mr Collins said this is not a question of extra training - saying he "will begin to scream” if he hears more calls for training.

He said: “I agree there is continuing work that needs to be done to ensure people understand the meaning of anxiety, threat and fear and the circumstances that can cause people to ring 999… but on this particular instance, there is nothing to defend it and nothing to justify it.”

The Policing Authority chair says he doesn't believe reform of An Garda Síochana is impossible but noted it is “particularly difficult” to change the culture of a policing service.

He added: “I’ve no doubt that the Commissioner is absolutely committed to change and to reform within the organisation - but there is a very considerable amount of work to be done.”

Senior gardaí yesterday told the Authority they have been reassured that the handling of 999 calls had improved within the force.

Garda Commissioner Drew Harris said the 53 calls would likely have been cancelled if forwarded to a supervisor, but dispatchers appeared to have "taken it on themselves" to cancel the calls.

He said it was "very disappointing" and shocking that the further call cancellations had happened, despite a big focus within the force on the new processes.

Main image: Policing Authority Chairperson Bob Collins with Garda Commissioner Drew Harris. Photo: Leah Farrell/RollingNews.ie

Share this article


Read more about

999 Calls Policing Authority

Most Popular

Live: Title

Now playing

00:00:00 / 00:00:00
Added to queue
Removed from queue

On Air

Share

Share


Up next

Episode title
Show
Duration

You currently have no podcasts in your queue.

Go to podcasts

On Air

Best Of Newstalk

Best Of Newstalk

00:00-07:00

Share

Up next

DOCUMENTARY AND DRAMA ON NEWST...

DOCUMENTARY AND DRAMA ON NEWSTALK

07:00-08:00

Share

ALIVE AND KICKING WITH CLARE M...

ALIVE AND KICKING WITH CLARE MCKENNA

08:00-09:00

Share

Taking Stock with Mandy Johnst...

Taking Stock with Mandy Johnston

09:00-10:00

Share

FUTUREPROOF WITH JONATHAN MCCR...

FUTUREPROOF WITH JONATHAN MCCREA

10:00-11:00

Share

ON THE RECORD WITH GAVAN REILL...

ON THE RECORD WITH GAVAN REILLY

11:00-13:00

Share

OFF THE BALL

OFF THE BALL

13:00-19:00

Share

TALKING HISTORY WITH PATRICK G...

TALKING HISTORY WITH PATRICK GEOGHEGAN

19:00-20:00

Share

SOUNDSCAPE

SOUNDSCAPE

20:00-21:00

Share

FUTUREPROOF WITH JONATHAN MCCR...

FUTUREPROOF WITH JONATHAN MCCREA

21:00-22:00

Share

THE TOM DUNNE SHOW

THE TOM DUNNE SHOW

22:00-00:00

Share

BEST OF NEWSTALK

BEST OF NEWSTALK

00:00-07:00

Share

00:00:00 / 00:00:00

Share on