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Apple opening up iPhone repairs to independent shops

US tech giant Apple is to allow independent repair businesses to fix its devices. It has announce...
Jack Quann
Jack Quann

16.56 29 Aug 2019


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Apple opening up iPhone repair...

Apple opening up iPhone repairs to independent shops

Jack Quann
Jack Quann

16.56 29 Aug 2019


Share this article


US tech giant Apple is to allow independent repair businesses to fix its devices.

It has announced a new repair program, offering customers "additional options" for the most common out-of-warranty iPhone repairs.

The company has said it will provide more independent repair businesses - large or small - with the same parts, tools, training, repair manuals and diagnostics as its Apple Authorised Service Providers (AASPs).

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The program is to launch in the United States of America first, with plans to expand to other countries afterwards.

Jeff Williams is Apple's chief operating officer.

He said: "To better meet our customers' needs, we're making it easier for independent providers across the US to tap into the same resources as our Apple Authorised Service Provider network.

iPhone repairs Image: Apple

"When a repair is needed, a customer should have confidence the repair is done right.

"We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested."

Apple has a global network of over 5,000 AASPs.

There is also no cost to join the independent repair program.

To qualify, businesses need to have an Apple-certified technician who can perform the repairs.

"The process for certification is simple and free of charge", Apple said.

Over the past year, the firm has launched a successful pilot with 20 independent repair businesses in Europe, North America and Asia - who are currently offering genuine parts for repairs.

Businesses can learn more and apply here


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AASPs Apple Apple Authorised Service Providers IPhone Repairs Independent Repair Program Iphone Jeff Williams

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