Jack Quann
Jack Quann

08.05 8 Jul 2019


Share this article


The owner of Aer Lingus is facing a fine of £183m (€204m) from Britain's Information Commissioner's Office (ICO), after a customer data breach at British Airways.

Both carriers are part of the International Airlines Group (IAG).

The office has issued a notice of its intention to fine the British airline for infringements of the General Data Protection Regulation (GDPR).

The proposed fine - equivalent to 1.5% of its worldwide turnover for 2017 - relates to a cyber incident in September 2018.

This involved user traffic to the British Airways website being diverted to a fraudulent site, where customer details were harvested by the attackers.

The ICO says personal data of approximately 500,000 customers were compromised.

Its investigation found that a variety of information was compromised by "poor security arrangements at the company" - including log in, payment card and travel booking details, as well name and address information.

The UK's information commissioner, Elizabeth Denham, says: "People's personal data is just that - personal.

"When an organisation fails to protect it from loss, damage or theft it is more than an inconvenience.

"That's why the law is clear - when you are entrusted with personal data you must look after it.

"Those that don't will face scrutiny from my office to check they have taken appropriate steps to protect fundamental privacy rights."

British Airways has cooperated with the investigation and has made improvements to its security arrangements, the office adds.

The company will now have opportunity to make representations to the ICO as to the proposed findings and sanction.

The ICO has been investigating this case as lead supervisory authority on behalf of other EU member state data protection authorities.

BA boss Alex Cruz says the airline was "surprised and disappointed", while IAG chief executive Willie Walsh says BA would be making representations to the ICO about the scale of the fine, and could appeal it.


Share this article


Read more about

BA Customer Data Breach British Airways Data Breach Elizabeth Denham Fine GDPR IAG Information Commissioner's Office International Airlines Group Personal Data Willie Walsh

Most Popular

Live: Title

Now playing

00:00:00 / 00:00:00
Added to queue
Removed from queue

On Air

Share

Share


Up next

Episode title
Show
Duration

You currently have no podcasts in your queue.

Go to podcasts

On Air

Best Of Newstalk

Best Of Newstalk

00:00-07:00

Share

Up next

DOCUMENTARY AND DRAMA ON NEWST...

DOCUMENTARY AND DRAMA ON NEWSTALK

07:00-08:00

Share

NEWSTALK BREAKFAST WITH SUSAN...

NEWSTALK BREAKFAST WITH SUSAN KEOGH

08:00-09:00

Share

ALIVE AND KICKING WITH CLARE M...

ALIVE AND KICKING WITH CLARE MCKENNA

09:00-10:00

Share

TAKING STOCK WITH VINCENT WALL

TAKING STOCK WITH VINCENT WALL

10:00-11:00

Share

ON THE RECORD WITH GAVAN REILL...

ON THE RECORD WITH GAVAN REILLY

11:00-13:00

Share

OFF THE BALL

OFF THE BALL

13:00-19:00

Share

TALKING HISTORY WITH PATRICK G...

TALKING HISTORY WITH PATRICK GEOGHEGAN

19:00-20:00

Share

TED RADIO HOUR

TED RADIO HOUR

20:00-21:00

Share

FUTUREPROOF WITH JONATHAN MCCR...

FUTUREPROOF WITH JONATHAN MCCREA

21:00-22:00

Share

THE TOM DUNNE SHOW

THE TOM DUNNE SHOW

22:00-00:00

Share

BEST OF NEWSTALK

BEST OF NEWSTALK

00:00-06:00

Share

00:00:00 / 00:00:00

Share on