Permanent TSB says the delay was due to a European payment delay
The Department of Social Protection has said social welfare recipients who were affected by a payment delay should expect their money “over the course of today.”
It comes after payments to child benefit and other social welfare recipients failed to appear in accounts at a number of banks this morning.
Recipients who bank with Ulster Bank, Permanent TSB and An Post were not paid as they normally would be on the first Tuesday of every month.
Permanent TSB said the issue was linked to a European payments delay.
This afternoon, the department said it had been informed by the Banking and Payments Federation (BPFI) that the “issue with the EU payments systems has been resolved.”
“Customers whose social welfare payments were affected can expect payment to reach their account over the course of today,” it said.
“The Department will continue to monitor the issue.
“In the meantime, if a social welfare customer is encountering difficulties, they should contact their Community Welfare Service at their local Intreo Centre.
Earlier, Permanent TSB said there were “a number of banks experiencing this issue this morning.”
“Due to a European payments delay, payment transactions between banks have not been received this morning,” it said.
“This means that any payment due to transfer to your account from another bank this morning has been delayed.”
The bank said it is “monitoring the situation and payments will be processed as soon as received.”
Due to this European payments delay, there are a number of banks experiencing this issue this morning. We are monitoring the situation & payments will be processed as soon as received. We will continue to keep you updated & we wish to apologise for any inconvenience caused. (2/2) pic.twitter.com/oSOG5LjNYq— ask permanent tsb (@askpermanenttsb) October 2, 2018
Ulster Bank said it is aware of an “industry-wide payment issue” that has delayed credits being applied to customer accounts in Ireland.
It said “investigations are ongoing” and the payments will be processed as soon as possible.
We are aware there is an Industry wide Payments issue that has delayed some credits being applied to ROI Bank customer accounts. Investigations are ongoing to be able to apply these credits to customers accounts as soon as possible. https://t.co/25K9Vm8L8H— Ulster Bank Help (@UlsterBank_Help) October 2, 2018
It appears that account holders at AIB and Bank of Ireland have not been affected.