There has been plenty debate, both on- and offline, after a café in north Dublin posted CCTV footage of a customer who had left a bad review, apparently enjoying food at the same establishment.
The owner of the White Moose café spoke to Newstalk Breakfast and explained how he would prefer if a customer complained at the time rather than posting a review "after the fact" that could potentially "damage the thus far untarnished reputation of our café".
The customer's comments were posted on popular travel website TripAdvisor - which offers a popularity ranking based on reviews from users.
Many people, including hotelier and television personality Francis Brennan, say that some customers can be "unfair" when posting a review online.
What do you think? Would a bad online review influence your decision not to eat somewhere?
