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International travel confusion costing Irish consumers nearly €800,000 a day

Confusion over international travel is costing Irish consumers nearly €800,000 a day, according...
Michael Staines
Michael Staines

08.01 10 Jul 2020


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International travel confusion...

International travel confusion costing Irish consumers nearly €800,000 a day

Michael Staines
Michael Staines

08.01 10 Jul 2020


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Confusion over international travel is costing Irish consumers nearly €800,000 a day, according to the Irish Travel Agents Association.

The association said the resumption of flights in and out of Ireland in recent weeks means anyone who follows government advice and avoids international travel may no longer be entitled to a refund.

On Newstalk Breakfast this morning, travel expert Eoghan Corry said airlines only have to compensate people if their flight is cancelled.

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International travel confusion costing Irish consumers nearly €800,000 a day

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“Once the flight runs, you are treated as someone who just didn’t show up,” he said.

“This is a huge issue because the Department of Foreign Affairs advisory is still against all non-essential travel to every country in the world.

“The green list of countries we were expecting yesterday won’t be published until July 20th but as far as the airlines are concerned, you decide not to travel, you are a no-show.”

International travel People sit in a terrace bar in front of the beach in Palma de Mallorca, 16-06-2020. Image: Joan Mateu/AP/Press Association Images

He said the aviation industry expected Ireland to reopen last week – with many flights returning to Dublin as a result.

“It has been a big week of openings in Dublin Airport,” he said. “Air Canada returned on July 2nd, we had Newark came back on Tuesday and tomorrow the Dallas to Dublin flights return.

“All of these flights are returning because the aviation industry scheduled them expecting Ireland to open in common with the rest of Europe, which took place on June 15th – but we are increasingly become standalone in the way we approach reopening our aviation.”

Mr Corry said consumers are likely to battle it out with insurance companies for compensation in the coming months.

“Insurance companies, in theory, should be able to compensate people,” he said.

“If there is a government advise not to travel, that means you can’t travel and the travel insurance […] if you have disruption cover, should cover the cost of the lost flight.”

Greece Travel Visitors sit in bars in an area known as Little Venice on the Greek island of Mykonos, 09-06-2020. Image: AP Photo/Derek Gatopoulos

He said customers are “unlikely” to win out.

“The nature of the way the skies have reopened with European advise conflicting with local health advice would mean there is a lot to be argued in the court cases,” he said.

“It is a big, big issue for consumers. The holiday obviously is a big expense for people and while the government is telling them not to travel, they are facing the loss of all the money they paid for it.”

You can listen back to the full interview here:

International travel confusion costing Irish consumers nearly €800,000 a day

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