People are being reminded about the importance of complaining.

According to Irish Examiner Consumer Columnist, Caitríona Redmond, complaining can actually serve the common good.

Last summer, Caitríona was looking forward to a relaxing family holiday, but things didn’t go quite as planned. The three-star hotel she was staying in fell far short of what had been promised, and thanks to complaints lodged by her and other guests, the hotel has now been downgraded.

To tell us why speaking up can make a difference, she joins Seán to discuss.