Opening Bell: Ireland's best and worst customer experiences, DB woes, Disney eyes Twitter

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A new Irish Customer Experience Report sees the Irish Credit Union voted the best company to deal with.

It is followed by cosmetic retailer Lush - An Post - and Sam McCauley Pharmacies.

The survey is based on factors including customer empathy, measuring up to expectations and the time and effort put into dealing with punters.

On the other end of the scale - insurance is the worst performing sector, and Irish Water was rated as the company which offered the worst customer experience.

Following their workers’ industrial action, Luas fell by more than 100 places from 22nd in 2015 - to 127th this year.


Deutsche Bank shares have hit their lowest price in three decades.

The German bank’s shares are down by 55% in the last 12 months.

The US Department of Justice’s recent demand for $14bn to settle allegations of mis-selling mortgage securities has added to existing concerns about its financial health.

German media outlets have reported that the financial institution has sought a bailout from Berlin - and that this plea has been rejected.

However - the bank denies these reports - and says that its final payout in the US will be nowhere near $14bn.

To put that figure in context - the bank’s total market capitalisation is close to $18bn.


Walt Disney is the latest company to be linked with a Twitter takeover attempt.

Bloomberg reports that the entertainment giant is working with financial advisers and exploring the option.

This follows reports on Friday that a number of companies - including Google and Salesforce - are interested in taking over the micro-blogging giant.

Twitter's board of directors is believed to be open to a sale as the company struggles to attract new users, and newer social apps eat into its screen-time.


ECB President Mario Draghi says that the EU needs to take a tough line when negotiating the terms of the UK's exit from the EU.

The Italian official says that access the Single Market cannot be granted to Britain unless it agrees to the freedom of movement of people.

"Regardless of the type of relationship that emerges between the European Union and the UK, it is of utmost importance that the integrity of the single market is respected," he told the European Parliament’s committee on economic and monetary affairs.

"Any outcome should ensure that all participants are subject to the same rules," the ECB chief continued.

Mr Draghi added that compromising with Britain on this issue could threaten the future stability of the Union.