“Email continues to be a challenge”: Technical issues within the Gardai

A closer look at the technical issues facing the Gardai

A report published in November 2015 by the Garda Inspectorate entitled “Changing Policing in Ireland: Delivering a Visible, Accessible and Responsive Service” highlighted a number of failings in terms of technology within the Gardai. This report was alluded to by Garda Commissioner Noirin O’Sullivan as she addressed the Association of Garda Superintendents.

The report covered a wide range of issues including developing a new structure for the Gardai, enhancing operational deployment practices and making the most effective use of human resources. The report also looked at improving the efficiency of financial, information technology and other resource practices.

The technological failings highlighted in the report correlate with what O’Sullivan stated; the system is 20 years behind where it should be and this has enormous implications.

“During visits conducted for this review and other inspections, the Inspectorate was informed by most units of technology needs that would provide for greater efficiency.”

The report continues to outline key failings within the technological infrastructure

“Some garda stations have no access to PULSE and some divisions have no 999 electronic call recording systems. Digital images and attachments, such as photographs and videos, cannot be sent within the Garda Síochána or externally, which limits the ability to provide crime investigation support remotely. Email continues to be a challenge for all personnel to access and use efficiently”.

Unprecedented level 

The Department of Public Expenditure and Reform issued a report entitled Building on Recovery: Infrastructure and Capital Investment 2016 - 2021. This report detailed funding which will be placed into an Garda Síochána in the coming years. 

This document highlighted an "unprecedented level of additional investment" of €205 million for Garda ICT which will bring total expenditure in Garda ICT over the period to €330 million. 

It is hoped that this investment will bring a modern and more effective policing service.