Not happy with your mobile provider? Here's how to cancel your contract

Follow these steps to avoid a hefty fine...

Not happy with your mobile provider? Here's how to cancel your contract

Picture by Richard Vogel AP/Press Association Images

We're often told by consumer experts to shop around to find the best value. This very much applies to mobile phone providers, but it's important to note the various steps consumers must follow to ensure they are not slapped with a hefty fine from the network. 

To begin with, there are a number of payment options available to customers. These range from Pay As You Go to 30-day rolling contracts and 18-month plans to 24-month plans.

Pay As You Go

In instances where the customer is availing of a Pay As You Go option, it's possible to walk away at any time. By opting to move to a different network whilst on Pay As You Go, you forgo your existing credit. So, for example, if you top up by €20 on a Monday and opt to leave the network on a Tuesday, you lose whatever amount of credit remains on your account. 

Bill Pay

Things get slightly more complex when it comes to bill pay customers. 

Customers must give their mobile network 30 days notice, before cancelling a contract.

After this time, you will not be charged the monthly tariff from the network. It is very important, however, to note that cancelling a contract before the agreed time period will result in an early termination fee. 

Very often this fee is made up of the monthly bill multiplied by the number of months left on your contract. For example, if you have 3 months left on a contract that sees you pay €55 a month, you will have to pay €165 to exit the contract. 

If you have issues with switching network or with your provider, you can contact ComReg.