Samsung launch "exchange programme" for faulty Galaxy Note 7 devices

Isolated battery cell issues were identified with the new phones

Samsung has announced details of the Product Exchange Programme for Galaxy Note 7 owners. This comes after isolated battery cell issues were identified with the device on September 2nd. 

"While there have been only a small number of reported incidents globally, Samsung is committed to prioritising the safety of customers. Samsung has identified the affected inventory and stopped sales and shipments of those devices," the company said in a statement.

Irish customers who have a Note 7 will be able to exchange their current device for a new one. Samsung are working on this with the help of the mobile networks.  

Customers will be contacted by their provider in order to arrange the device exchange. This operation will begin from September 19th. 

Conor Pierce, Vice President of IT & Mobile of Samsung Electronics UK & Ireland, said: “The safety and satisfaction of customers is our top priority and by working closely with our partners and operators, we are taking a proactive approach to address the needs of Galaxy Note7 customers in the UK and Ireland. We are encouraging customers to exchange their Galaxy Note7 by taking advantage of the Product Exchange Program.”

Customers with Galaxy Note7 service related questions can also contact the Samsung customer service team on 01 6950367 or click here for further information.