She feels short-changed by their ice-to-coffee ratios in cold drinks...
A woman from Chicago is taking Starbucks to court for allegedly serving her too much ice in one of their cold beverages.
In the $5 million lawsuit, the customer is arguing that there is too little caffeine in the drink and that ice is being used to fill cups.
Courthouse News Service is reporting that a 29-page complaint was filed by Stacy Pincus in a northern Illinois federal court last week.
"A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink – just over half the advertised amount, and just over half the amount for which they are paying.
"In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces of iced coffee based on Starbucks’ advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee".
The lawsuit continues:
"In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink – and deceiving its customers in the process".
The global coffee chain has stated that the lawsuit has no merit.
Starbucks spokesperson Jaime Riley told Courthouse News:
"We are aware of the plaintiff's claims, which we fully believe to be without merit.
"Our customers understand and expect that ice is an essential component of any 'iced' beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it".