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Incorrect Luas 'validator' clocks see some passengers wrongly charged

The Luas operator Transdev says clocks on its validator machines have been fixed, after it emerge...
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Newstalk

09.28 24 Jan 2018


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Incorrect Luas 'valida...

Incorrect Luas 'validator' clocks see some passengers wrongly charged

Newstalk
Newstalk

09.28 24 Jan 2018


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The Luas operator Transdev says clocks on its validator machines have been fixed, after it emerged some customers were wrongly being charged peak fares.

A number of the machines where passengers tag-on were found to be running two minutes and 30 seconds fast.

It means validating your journey at 6.58am would see you incur the fare for travelling during peak rush hour.

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Trandev say the validators are set by its AFCS, or Automatic Fare Collection System and CSS, Central Support System.

It says: "It is possible that PC clock drift can occur due to hardware or software faults or device restarts.

"This issue has been checked by our technicians and a fix will be implemented shortly."

It adds: "The fare you pay is determined by tag-on time rather than tag-off time.

"If a device time was incorrectly set you could pay peak rate (€2.50 max) rather than off-peak rate (€2.45 max) during the period the device was away from real time.

"The inverse is also true, the device would charge off-peak rates at the other end of the time window."


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